About RCI Product Requests Explore the details of RCI products TechSoup - October 03, 2016 Learn more about delivery, large requests, warranties, returns, recycling, quality standards, conditions, and administrative fees. The RCI program at TechSoup offers high-quality refurbished desktops, laptops, and other hardware solutions. Not all systems have the same software and hardware configuration or system restore options, so TechSoup recommends that you review individual product pages to see the specifications of each product. About the RCI Program Standard Warranties Extended Warranties Problems with a Request Shipping and Fulfillment Special Requests Recycling Quality Standards Product Condition Administrative FeesAbout the RCI Program Read more about the recipient agreement, the refurbisher partners, donating to the program, case studies, and the program's environmental benefits.Standard WarrantiesMost products in the RCI program include one-year warranties. All refurbisher warranties cover hardware and component failure, including all parts and labor costs, shipping fees, and customer support. Warranties also cover whether laptop batteries will hold a one-hour charge for the first 90 days.You may return most products from the RCI program within 14 days of receiving them for any reason to receive a full refund (does not apply to special requests). You will be responsible for any shipping charges. TechSoup recommends adding insurance and tracking services to your return.After the first 14 days, but before the end of your warranty, you can contact the refurbisher partner to request a replacement product. The refurbisher partner will first attempt to troubleshoot the issue by telephone or remote desktop connection to determine whether the partner should replace the product. You will receive replacement hardware when the refurbisher partner has approved it. Replacement units carry the remaining time of the original warranty.Warranties do not protect products with problems that occur because of installing additional software, uninstalling existing software, or any kind of manipulation of the computer's hardware components. Warranties are void if a third party evaluates or troubleshoots the product.TechSoup recommends that you inspect your product and activate your software immediately when your hardware arrives. Please keep all packaging until you have confirmed that everything works properly.The warranty period begins when TechSoup processes the request and communicates to the refurbisher partner to fulfill it. To find this date, visit the Donation Request History page (login required). Locate and click the Details link associated with your RCI request. You can find the shipped date under Product Status.Extended WarrantiesYou can also request an extended warranty on select desktop products. Check the warranty period before requesting an RCI product to ensure that it meets your needs.Problems with a RequestTechSoup recommends that you store all of the documentation included with the product in a safe place. It contains important information such as license keys that you may need later.Refurbisher partners are responsible for providing warranties and troubleshooting for their products. Please have your fulfillment email handy and look for the refurbisher partner label when opening a support request. Labels on desktops are typically on the side or rear of the hardware, and labels on laptops are typically on the bottom.The refurbisher partner may be able to troubleshoot the problem or replace the product. Contact the refurbisher partner within 14 days ifThe hardware is damaged or defectiveThere are problems with the preinstalled softwareThe shipment included the wrong hardwareThe shipment is missing an entire productOne or more products are missing partsTo open a warranty claim or for troubleshooting supportHave your request information handy from your fulfillment email Open a support requestShipping and FulfillmentSince we have more than one refurbisher partner, your products may arrive from different locations and at different times.We cannot ship to PO Boxes. If your organization's shipping address is a PO Box or is different from its physical location, we will ship your request to your organization's physical address.After TechSoup approves your request, the refurbisher partner will ship your hardware within 10 business days. They will send your shipment tracking number via email. Additional charges and longer shipping times may apply for shipments to Alaska or Hawaii.Special RequestsTechSoup now accepts special requests for refurbished hardware to provide more nonprofits with a wider variety of discounted technology products.Special requests includeRequests for more than 10 of a single refurbished laptop, desktop, or monitor that isn't in our hardware catalogRequests for more than 10 of a single refurbished hardware product that's already in our catalogRequests for refurbished laptops or desktops from our catalog without Microsoft Office installedNote that products received through special requests can't be returned for a refund.RecyclingWhen RCI hardware finally reaches the end of its useful life or become obsolete, you have a no-cost, secure, and environmentally safe solution to dispose of it. All hardware received through the RCI program is eligible for free recycling services and pickup.For information how to recycle RCI hardware, see Free RCI End-of-Life Recycling. Quality StandardsOur partners refurbish hardware built to the high standards of corporations and designed for office applications. Its processors are generally of a higher capacity than those manufactured for home use. These refurbished systems usually last three to five years and experience fewer problems and failures than their consumer-oriented counterparts.These partners must stand behind their products and adhere to strict quality standards. The hardware failure rate consistently remains below the industry standard for new products. These partners back their hardware with warranties and guarantee it to be clean, free of major defects, and in working order upon arrival. They clean hardware inside and out, replace missing and broken parts, and rigorously test each product.Product ConditionLike most refurbished computer programs, RCI categorizes hardware based on its condition. Condition A: The product meets the highest functional and cosmetic standards of refurbished hardware. Condition B: The product may have cosmetic defects that do not affect its operability. Typical cosmetic defects include wear on keyboards and hand-rest areas, minor screen blemishes, and scratches and nicks on the outer case. Condition C: This product may have average wear or more visible cosmetic issues. Typical cosmetic defects include visible scratches on the case and the screen and minor dents.All RCI hardware is Condition A unless we specify Condition B or Condition C in the product name and description.Administrative FeesRCI program administrative fees include all shipping and handling. Sales tax may apply separately. Read more about administrative fees in the TechSoup Product Donation FAQ. This work is published under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License.