Join TechSoup and provide your organization's information during registration. You can join TechSoup by clicking Join in the upper right corner of the TechSoup website.
Once your organization is registered, you can browse our catalog, place items in your cart, and complete your donation request. If your organization is new to TechSoup, it can take up to seven business days to qualify your organization as a U.S. 501(c)(3) nonprofit or public library before your first donation request is processed.
If your organization is already registered with TechSoup, you just need to become an authorized agent for the organization to request product donations. You'll be able to associate with your organization as an authorized agent when you join TechSoup and enter your organization information.
If you have already joined TechSoup but haven't associated with your organization, please follow these steps.
If your organization is already registered with TechSoup, you'll find out when you join TechSoup or attempt to register a new organization. You'll be able to associate with your organization when you enter your organization information during the registration process.
If you have already joined TechSoup, please follow these steps.
You can register more than one location or branch for the same organization and make individual donation requests for each. There's no limit to the number of branches or locations you can register for an organization. Each location will have its own account and donation request history.
TechSoup bases the qualification of multiple accounts sharing an EIN on its review of an organization's structure. Please note that we may require additional information from you to determine branch or satellite eligibility.
Please see our Churches and Religious Organization FAQ.
If your local church or other religious institution has been granted its own tax-exempt status and you have a copy of the 501(c)(3) IRS determination letter with your organization's name displayed on it, simply register your organization with the tax ID (EIN) on the IRS letter.
However, if your local church or other religious institution has its tax-exempt status through its national parent organization, register your organization using the parent EIN and your local shipping address. We will verify that your organization is part of the parent organization and validate your shipping address. We may need additional documentation from you to do so.
No one can obtain products through your account unless you give them your association code and they become authorized agents for your account.
To ensure your account's security, you should only give your code to individuals who are authorized by your organization to manage your TechSoup account.
This is an estimate of what it will cost to run your organization's programs for the fiscal year. For 501(c)(3) organizations, this corresponds to the annual expenses reported to the IRS in the most recent filing year (line 18 of IRS Form 990; line 17 of IRS Form 990EZ). For non-501(c)(3) public libraries, this is commonly known as the "adopted budget" for each branch.
Qualification can take up to seven business days. The qualification process validates the individual and organization information provided at registration, including nonprofit status, an individual's connection to the organization, organization location, and mission.
If we require additional information or documentation, TechSoup Customer Service will send a message to the organization email address you provided.
"Qualified" means TechSoup has verified your organization's status and information. You can request product donations even if your organization has not yet been qualified, but the request will be held until qualification is complete.
"Eligible" means your organization conforms to the donor partner's requirements for the program and products requested. To determine your eligibility, see the rules listed on each product page or check your eligibility.
If you know your member email address, you can reset your password to receive a new, temporary password by email. You'll need to answer a security question to reset your password.
If you don't know your member email address or can't answer the security question, please contact TechSoup Customer Service for assistance.
If you haven't already, join TechSoup and enter the organization's information during registration. You'll be asked if you want to associate yourself with the organization using its association code. If you don't know the association code, you can contact one of the current authorized agents listed on that page and ask them for the code.
If you've already joined TechSoup, please follow the steps below.
Authorized agents can
If you are an authorized agent for an organization, you can find the association code in your organization profile by following the steps below.
If the association code is not retrievable, please contact TechSoup Customer Service for assistance.
If you're already associated with an organization, you can find a list of authorized agents in your organization profile by following the steps below.
If you're not an authorized agent, join TechSoup and enter your organization's information. You'll be able to view a list of authorized agents during the registration process.
Follow these steps to update your member profile or your organization's contact information.
To update your organization's tax ID number and other information, please contact TechSoup Customer Service for assistance.
Your password is used in conjunction with your member email address to log in to the TechSoup website. The association code is created specifically for your organization when you register with TechSoup. You can give your code to individuals who are authorized by your organization to manage your TechSoup account.
Individuals, other types of nonprofits, or other types of nongovernmental organizations (such as 501(c)(6) organizations and public schools) are not currently eligible to request donations.
If you work for a charity, nongovernmental organization, or public library located outside the United States, find a donation program in your region at www.techsoup.global.
Your organization's location, annual operating budget, and mission all contribute to determining your donation program eligibility.
To see which programs your organization is likely eligible for, check your eligibility or review the Nonprofit Eligibility Requirements and Donor Partner Restrictions.
Donation program eligibility requirements are determined by TechSoup's donor partners and can change at any time. Consult the Nonprofit Eligibility Requirements and Donor Partner Restrictions or the restrictions listed on each donor product page for current information.
Charitable organizations in the U.S. that are fiscally sponsored by parent groups, foundations, or business incubators are not eligible to participate in TechSoup donation programs.
In almost all cases, each organization that registers is required to have its own federal tax exemption with the IRS. Your organization may be eligible under an IRS group exemption, as is the case with certain national service organizations or church denominations that list their subordinate members. If you're unsure about your eligibility, please contact TechSoup Customer Service before you begin the registration process.
No. If your organization has offices incorporated as nonprofit organizations outside the United States, those offices must register with and request products from the TechSoup partner that administers donation programs for that country. Visit www.techsoup.global to find a TechSoup partner.
In most cases, organizations with US staff traveling outside the United States may use devices running software donated through TechSoup, but they may not transfer the software to an office outside the US for full-time use.
However, donated products may not be used in or exported to Cuba, North Korea, Iran, Syria, Sudan, and the Crimea region or to any country subject to relevant embargo or sanction under any circumstances, including while traveling through them. Donated products may not be exported to any entity or person for which an export license is required per any relevant restricted party list.
Learn more about the TechSoup Global Network.
Please refer to the TechSoup fulfillment email you received after placing a donation request. This email contains download instructions and contact information for the product donor.
You can find all of your previous fulfillment emails in your Donation Fulfillment Messages Center.
You can also find download and support resources on TechSoup's Support page. For help with Microsoft donations, use TechSoup's VLSC quick-start guide.
TechSoup Customer Service usually can't provide download and installation assistance.
TechSoup product pages provide basic information about product features and the system requirements to install and use them. They also have links to resources like comparison charts, articles, webinars, and forum threads discussing certain products or types of products.
If you don't have a specific product in mind, you should consider checking your eligibility. You'll get a list of donation programs you're likely eligible for so you know where to begin.
If you're looking for a specific type of product but are unsure which products are available, you should use the Browse by Category or Solution option in our navigation menu to view all available categories or products.
You can also take advantage of learning resources, including articles, blogs, free webinars, and community forums on nonprofit and technology-specific topics led by expert hosts. The forums can be a great resource for organizations looking for information from other nonprofits or libraries.
You can find the system requirements for any donated software products on the TechSoup product page. You can also visit our donor partners' websites to consult their FAQs and other helpful product information they provide.
Product pages on TechSoup include information about any technical support provided by our partners. If you've already requested and received a donation, any fulfillment emails sent to you should also include instructions and technical support information.
TechSoup Customer Service can't provide technical support for any products offered by donation or discount partners through TechSoup.
It depends on the software license agreement, but most of the time you can install the software on a different computer as long as you uninstall it from the previous one.
There might be limitations on how many times you can activate the software using the same product key or serial number. If that's the case, you might need to contact the donor partner.
If you need to redownload the software, refer to your original TechSoup fulfillment email for instructions.
If you are unable to locate the fulfillment email in the Donation Fulfillment Messages Center, please contact TechSoup Customer Service for assistance.
Please allow three to five business days for Microsoft to accept your agreement and to add your Microsoft license to your VLSC account.
Your license will always be associated with the organization email address you have on file with TechSoup at the time of your request.
If your license is associated with an incorrect business email, please contact TechSoup Customer Service to get the license and authorization numbers needed to add an Open License to your VLSC account. Then, follow our instructions for adding Open Licenses to your account.
If it has been longer than three business days since you received the Symantec fulfillment email from TechSoup, please contact TechSoup Customer Service for assistance. It could take three to five business days for TechSoup to retrieve your certificate from Symantec.
Every product page includes one of the following availability statuses:
Most software products provide a single user license unless specified otherwise in the product name or description. If allowed by the donation or discount program, you can request multiple quantities of a product to obtain multiple licenses. You'll need to pay an additional admin fee for each product you request. For example, you could request and pay the admin fees for a quantity of five Microsoft Office Professional Plus products to receive five licenses.
For products that provide multiple licenses, you only need to request and pay for a quantity of one to receive the specified number of licenses. For example, you could request and pay the admin fee for one product that includes "10 user licenses" in its name in order to receive 10 licenses.
Review the Rules, Eligibility, and Restrictions tab of each product page to determine how often you can make donation requests from that partner and how many licenses you can request.
TechSoup charges an administrative fee (also called an "admin fee") to cover the cost of processing each donation or discounted product and to support our programs, services, and education for nonprofits and charities around the world. For discount programs, the administrative fee also includes the cost of the discounted product or service. Our administrative fees are subject to periodic changes.
To ensure the security of your payment information, TechSoup can't take donation requests by phone. Please log in to your TechSoup account and place your request online.
If you need assistance placing a request or have questions, please contact TechSoup Customer Service.
After you make a donation request, TechSoup will usually process it in two to three business days.
After a request has been processed, its status will display as "fully shipped." This means that our fulfillment work at TechSoup has been completed, but it doesn't necessarily mean that the product is on its way to your door or inbox. Fulfillment processes and delivery methods vary by product.
If this is your first request from TechSoup for an organization that you recently registered, it will likely take longer for you to receive your donation. Requests from new organizations are not processed until TechSoup has verified the organization's status and qualified it. You can check your organization's qualification status by logging in, clicking your member email address at the top of the page (next to the gear icon), and looking at the information in the Qualification Status column under My Organizations at the bottom of the page.
TechSoup requests a credit authorization immediately upon receipt of the card information. Some credit issuers then place a hold in the amount of the total charges. This may display as a transaction on your credit card statement. This amount has not actually been charged, but it no longer counts as available credit. The amount will be charged only when fulfillment is complete.
TechSoup ships to all 50 states in the U.S. Shipments to Hawaii and Alaska must be delivered via UPS 2nd Day Air. TechSoup cannot ship physical products to U.S. territories at this time; however, we offer many downloadable donations that organizations in these territories can receive. To find out if products are not available in U.S. territories, consult our Nonprofit Eligibility Requirements and Donor Partner Restrictions page or the restrictions listed on each product page. U.S. territories include American Samoa, Guam, Puerto Rico, Northern Mariana Islands, and U.S. Virgin Islands.
If you're not in the U.S. or U.S. territories, visit the TechSoup Global Network to find a donation program in your region.
To read an in-depth explanation of each status, see our Donation Status Glossary.
If you need to change a donation request's products, quantities, payment method, or delivery information, cancel your donation request and place a new one.
To cancel a request, follow these steps.
If you need to update the shipping or delivery email address for your donation requests, please update your organization profile before placing a new request. You can access your organization profile by clicking your member email address at the top of the page (next to the gear icon).
Donation requests cannot be processed until payment is received in the form of a check or a valid credit card and processed. If you need to add or change credit card information, please cancel your request and place a new one with the appropriate credit card information.
Make checks payable to TechSoup. The request number must be included on the check in order for the payment to be applied and processed.
Mail checks to:
Attn: Fulfillment Dept.
435 Brannan Street, Suite 100
San Francisco, CA 94107
Please consult the TechSoup Exchanges and Returns page for information.
TechSoup does not provide formal receipts. If you need a receipt for your records, you can either print the confirmation email that was sent to your organization's email address or find and print the details of a donation request by following these steps.
If your organization is qualified and you didn't receive your fulfillment email from us, you can find it in your Donation Fulfillment Messages Center.
If your request has been processed and you are unable to locate the fulfillment email in the Donation Fulfillment Messages Center, please contact TechSoup Customer Service for assistance.
If the hardware received is damaged or it is believed to be defective, contact the refurbisher partner who supplied it to report the problem and receive a replacement or refund. You can find the refurbisher partner's contact information in your TechSoup fulfillment email or on the About RCI Products page.
The donor partner will determine whether they can provide troubleshooting assistance. If our partner is unable to resolve the problem, they will determine if a refund or replacement can be issued.
If you have contacted the refurbisher partner and they haven't responded within several days, please contact TechSoup Customer Service for assistance.