For ArcView: You will receive three emails. When your donation request has been processed, TechSoup will send a message to your organization email address with preliminary information about obtaining this product. Soon after, Esri will send two emails with information needed to complete the installation or activation.
For any Esri product other than ArcView: You will need to take further action to obtain this product after your donation request has been processed. TechSoup will send a questionnaire to your organization email address within two business days. After this questionnaire has been completed, TechSoup will send it to Esri for review and approval. This process typically takes between five and seven business days.
After your donation request has been processed, you will receive three emails. TechSoup will first send an email with preliminary information about obtaining the product. Soon after, Esri will send an email with information on how to complete the installation and activation. Esri will send a third email with instructions on how to register for training for products that include it.