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Volume Licensing Service Center – Maintaining Your Account

Maintain your account at the Volume Licensing Service Center

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TechSoup - November 11, 2012
Learn about maintaining your account at the Volume Licensing Service Center (VLSC), Microsoft's website to help you get installation keys, download or order Microsoft installation software, and access other benefits.

Permission Roles

The person who creates a VLSC account automatically becomes the administrator for the licensing IDs in that account. This administrator can then create an additional administrator or assign certain permissions to others.

Permission roles must be assigned separately for each licensing ID. Permissions must be reassigned for each new request, since each request you make through TechSoup has a different licensing ID.

For more information, see the Permissions FAQ at the VLSC site.

Adding Open Licenses

Microsoft created a simplified method for granting management permissions to an existing account to benefit Open License customers that are small organizations.

To add a license, you'll need permission from the owner to manage the account and the license number and authorization number for the donation. You can find those numbers on the VLSC by choosing Licenses > Relationship Summary. See License Information for additional details.

To add Open Licenses:

  1. Sign into the VLSC.
  2. Choose Administration > Add Open License. The Add Open License page appears.
  3. Complete the page and click Submit. The VLSC will send an email message to the owner checking that this was allowed.
  4. Unless the owner objects, you can log in to the VLSC again in 24 hours to accept the terms and conditions of the Open License Agreement and begin managing the account.

Changing Profile Information

If the VLSC account owner leaves the organization or gets a new email address, VLSC customer service can change the email address of record. Find their contact information at the Help page. You do not need to be signed in at the VLSC to access this page.

VLSC customer service can't change the organization name or street address. There is rarely a need to update this information, since it is not important for activities managed through the website. If you do need to change it, contact TechSoup Client Services. They can help get the changes made, although it might take a while.