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At a public library or computer lab, getting users in the door is relatively easy. The hard part is teaching them how to find the information they need. Some organizations rely primarily on a classroom format, while others focus more on side-by-side mentoring. Many factors go into finding the right mix to serve a lab's clientele most effectively.
Guiding new Internet users can be a daunting challenge. Fortunately, there are a lot of useful resources online, ranging from tips and encouragement from fellow guides to full-fledged classroom curriculum.
TechSoup recently completed a study of Broadband Technology Opportunities Program (BTOP) grantees. In talking with public libraries and community technology centers and learning their stories, we've assembled a list of resources for training Internet users and teaching technology skills.
Image: Teacher, Shutterstock
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