Cisco donations include a five-year 8x5xNext Business Day SMARTnet contract to help organizations install and maintain their systems. To take advantage of the SMARTnet benefits, you must be registered at Cisco.com and add the contract numbers in your Cisco account profile. This document provides instructions for these procedures and information about maintaining the contract information and accessing SMARTnet benefits.
Register your SMARTnet contract through your Cisco.com account. If you do not already have an account, follow these steps to create one:
Note: If you have any problems with the registration process, review Cisco's Registration Help FAQ.
Your SMARTnet contract is activated within three weeks after all the products in your Cisco request have been shipped. At that point, it will be displayed in your TechSoup account information.
For installation support and hardware replacement, you will need to open a case. You may open a case online or find phone contact information at the Contacts/Support Cases tab of Cisco's Support and Downloads page.
Many of the SMARTnet benefits can be used just by logging in to the Support and Downloads page.
See the Cisco Global Technical Services Quick Start Guide for additional information on how to get support, return damaged products, download software, and access other benefits.
The contract lists each product covered by serial number. If the list changes — for example, if a damaged item was replaced with a new one — you should go to the Service Contract Center, available through your Cisco.com account, to update any inaccurate details of your support contract.
The contract information on the Donation Request History page in your TechSoup account includes the expiration date.
Cisco recommends that you extend your Cisco SMARTnet coverage before this date by contacting a Cisco reseller of SMARTnet service. Use the Partner Locator to find a reseller in your area. You are strongly encouraged to renew annually for as long as your organization owns the equipment or until that equipment is declared end-of-life (EOL) and is no longer supported by Cisco.
Note: All donated Cisco equipment no longer in use must be returned to Cisco via Cisco's Takeback and Recycle program. Organizations receiving product grants are not allowed to sell, exchange, or otherwise dispose of the donated property (or any portion thereof). Go to the Cisco Product Takeback and Recycling page for instructions.
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