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RCI Warranty and Returns Information

Guidelines for returning nonfunctional, damaged, or incorrectly shipped RCI products

Refurbished Computer Initiative Logo 
TechSoup - December 13, 2012

These guidelines explain the conditions that apply to RCI warranties and how to replace or return equipment.


All RCI products sold after May 2, 2014, include either a one-year or a three-year warranty. These warranties cover equipment and component failure. The refurbisher partner is responsible for any returns related to these issues.

Your warranty begins on the day your product ships. To find this date, visit the Donation Request History page (login required). Locate and click on the Details link associated with your donation request. The shipped date is listed under Product Status.

Refurbisher partners' warranties cover laptop batteries for the first 90 days only. Check with the refurbisher partner that provided your equipment via the contact info below to see whether the warranty covers your battery.

The warranty does not protect products with problems that occur as a result of installing additional software or uninstalling existing software.

The warranty is void if a third party evaluates or troubleshoots the product.

TechSoup recommends that once your equipment arrives, you inspect your product immediately. Please keep all packaging until you have confirmed the equipment works properly.


Each of our partners is responsible for returns and providing support for their respective products. If you encounter a problem with your RCI equipment, please contact the partner that refurbished it.


The contact information below is also included in the fulfillment email you receive when requesting products and the shipping insert included in the equipment.



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