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RCI Refurbisher Partner Policies

Policies for shipping, returns, and end-of-life recycling are different for each partner.

Refurbished Computer Initiative Logo 
TechSoup - March 27, 2013

TechSoup's Refurbished Computer Initiative (RCI) is able to supply computers, servers, monitors, and printers to nonprofits, charities, and libraries thanks to our generous refurbisher partners Arrow Electronics, InterConnection, and PCRR.

Each of these partners has its own policy regarding shipment, returns, and recycling. The table below compares each of our partners so that you know what to expect when requesting their products through RCI.

Comparison

Partner Shipping and Fulfillment Returns Recycling
Arrow Electronics Within 10 business days of approving your donation request, your equipment will be sent via FedEx ground. Contact TechSoup Client Services for approval and additional steps. Fill out the TakeBack form on Arrow Electronics' site and ship the product back to Arrow Electronics.
InterConnection Within 10 business days of approving your donation request, your equipment will be sent via FedEx ground. Contact TechSoup Client Services for approval and additional steps. Send an email to InterConnection with all necessary information and ship the product back to InterConnection.
PCRR Within three business days of approving your donation request, your equipment will be sent via UPS ground. Contact PCRR for troubleshooting assistance. If the problem cannot be resolved, PCRR will provide approval information and additional steps. Follow the process on the PCRR recycling page.

Additional Resources

For more information on any of these subjects, see the following pages.