Have you placed a Microsoft donation request through TechSoup but aren't sure how to get your donations? Follow the instructions in our quick-start guide.
You can use these instructions if you
The VLSC is an online tool for managing Microsoft Volume Licensing agreements, downloading products, and accessing volume license keys.
Before you can download and install the software you requested, you'll need to register and accept your agreement at the VLSC.
If this isn't your first donation request and you've already registered at the VLSC, skip to Step Two.
To register at the VLSC
Need help with VLSC registration? Call Microsoft VLSC support at (866) 230-0560, option 4. Let them know that you represent a charity that received a Microsoft donation, and you need help with an Open License Agreement.
You can also
watch a video from Microsoft to learn how to register (Internet Explorer required). The video uses the term "Windows Live ID," which is the former name for a Microsoft account.
After you click the link in the welcome email to validate your email address, you should be signed in on the VLSC website. If not, simply go to the
VLSC and sign in before proceeding.
You'll be prompted to sign and accept the terms and conditions of the Open License Agreement.
You'll need to accept a new agreement each time you place a donation request for Microsoft software.
To accept the agreement terms
If you aren't immediately prompted with the terms and conditions on the VLSC, It might take up to 48 hours for access to be granted. Keep the validation email and click the link in it again after a 48-hour period.
Need help with accepting your agreement? Call Microsoft VLSC support at (866) 230-0560, option 4. Let them know that you represent a charity that received a Microsoft donation, and you need help with an Open License Agreement.
To download your software
For server products that require setup codes for installation, the codes appear on the VLSC download page after download is complete.
Need help with locating the correct product or downloading your software?
Sign in to the VLSC and choose
Help from the VLSC menu bar. Then click the name of the FAQ that relates to your question. You can also call Microsoft VLSC support at (866) 230-0560, option 4. Let them know that you represent a charity that received a Microsoft donation, and you need help with an Open License Agreement. Microsoft VLSC support can help you find the correct product to download, but they do not provide free troubleshooting for download or installation issues.
You can also
watch this video from Microsoft to learn how to download your requested software (Internet Explorer required). The video uses the term "Windows Live ID," which is the former name for a Microsoft account.
The files downloaded from the VLSC have the file extension .iso. An ISO file downloaded from the VLSC is a copy of the installation CD or DVD. The simplest method is to burn this file to a DVD using a DVD writer. Most Microsoft applications don't fit on a CD and require DVD.
Don't have a DVD writer or prefer to use another method? See
this article for additional options or see
How to Order Installation Media from Microsoft if you want to pay to be sent a disc.
To burn your ISO file to a disc for easy installation
If you don't see the option to
Burn disc image in step 2, you might have other disc writing software installed. You can simply use that disc writing software instead, or you can follow these steps to use the Windows burner:
After you burn the ISO file to DVD, insert the DVD in any computer to start the setup. You can install the software on as many computers as you've requested licenses. For example, if you request two licenses, you can install the product on two computers. If you didn't request enough licenses, you can request additional licenses through TechSoup as long as you don't exceed Microsoft's product request limits.
You'll probably need your product key to activate the products during installation (most license-only products do not require keys or codes for setup). There are two types of keys you can choose from for Volume Activation: a Multiple Activation Key (MAK) and a Key Management Service (KMS) key. The MAK is the simplest option and is the type of key provided by default for licenses requested through TechSoup. You'll enter this key on each computer where you install the software.
To get your key
Learn about other types of keys and activation options if you are installing software on many computers on a network in
Microsoft's Product Keys FAQ.
Need help with installing or activating your software?
Sign in to the VLSC and choose
Help from the VLSC menu bar. Then click the name of the FAQ that relates to your question.
Read our other topics about common VLSC tasks, including
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