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How to Order Installation Media from Microsoft

Learn how to get physical media directly from Microsoft for donation requests placed through TechSoup

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TechSoup - May 22, 2015
All Microsoft software donations through TechSoup are download-only, but you can get media directly from Microsoft for a fee.

If you are unable to download your donated Microsoft software and need physical media, you can get it from Microsoft for a fee.

Ordering Installation Media Online

Microsoft refers to the installation software on CD or DVD as a "media kit." Media kits are $25 each. You can order up to 10 copies of each media kit.

  1. Sign in to the VLSC.
  2. Choose Downloads and Keys from the navigation bar. The Downloads and Keys page appears, showing all products in your donation, grouped by families.
  3. Find the specific product you've requested that you want to get physical media for. You can choose the current or previous version of any product you request through TechSoup on the VLSC.
  4. Click the Download link associated with that product.
  5. Select your download method, language, and operating system type if applicable (32-bit or 64-bit). You can choose any version or language of a product that's available. Click Order Media when you have selected your options (do not click Continue).
  6. On the following page, enter the quantity you want and click Update Cart.
  7. Click Proceed to Checkout when you are finished. Follow the prompts to complete the order process.

Ordering Installation Media by Phone or Fax

You can call Microsoft's fulfillment center at (800) 336-0098 or contact them by fax at (800) 554-8281. They will need the agreement license and authorization numbers, which you can find on the VLSC by choosing Licenses > Relationship Summary. See Finding Your License and Authorization Numbers for details. The shipping and handling fee is $2 more, or $27, if the order is placed by phone or fax.

Note: The fulfillment center processes orders only from the United States, Canada, and U.S. territories. To locate the contact for ordering installation media from another region, choose Help from the VLSC menu bar and click Contact Us at the bottom of the page. On the map, click your continent and then select your country from the drop-down list.

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