You can find instructions for using the VLSC by clicking Help in the VLSC menu bar and then clicking the name of the FAQ that relates to your question. VLSC Help is also available if you're not signed in.
Microsoft also offers a series of videos on how to use the VLSC, covering account registration, user management, benefit activation, and more. Make sure to use Internet Explorer to watch the videos.
Each donation request is assigned a license number and an authorization number (also called an agreement number) by Microsoft. These numbers are used to identify your request and might be needed to perform certain actions on the VLSC. It is useful to have these numbers available when you contact Microsoft customer service.
To find your license number and authorization numbers
If you are unable to sign into VLSC to find your license and authorization numbers, first check to see if anyone else at your organization has access. If not, contact TechSoup Client Services for help. They can provide you with the name of the administrative user that requested the donation and give you the authorization and license codes. Once you get this information, contact VLSC customer service using the instructions below and ask for help updating your administrative users.
If you have a specific question that the FAQs don't answer, you can call Microsoft VLSC customer service at (866) 230-0560, option 4. Visit Microsoft's Contact Us page to find the most up-to-date support contact information, including operating hours and a support email address. TechSoup usually cannot resolve your VLSC issues, so please try calling Microsoft customer service before asking for help from TechSoup Client Services.
When you talk to VLSC customer service, keep in mind that the Microsoft donation program through TechSoup is different from the Open License program available through other channels. The information below should help.
If you need specific information available only from TechSoup, contact information is available on the Contact Us page.
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