The troubleshooting tips provided here address basic, often-overlooked problems that do not require you to open your computer's case, handle hardware components, or delve deeper into Windows' inner workings. Remember that your goal here is to solve an existing problem, not create a new one. If you feel uncomfortable performing a certain action, call in someone with more expertise.
We focus on troubleshooting four common scenarios that occur with Windows-based computers.
Please bear in mind that these are all generic recommendations. With the huge number of different makes and models of PCs out there, specific troubleshooting steps may vary somewhat. If these steps fail to address the issue you are encountering, you will need to seek advice from a professional or, if your computer is still under warranty, from the manufacturer.
To troubleshoot your computer, follow the steps in each section below in order.
If none of those options apply, you will likely need to get some kind of professional help.
If all else fails, you may want to reinstall Windows.
If your troubleshooting is not successful, don't hesitate to contact the computer manufacturer if the device is under warranty, or to get professional help if it is not.
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