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About RCI Products

Explore the details of RCI products

Refurbished Computer Initiative Logo 
TechSoup - August 03, 2014

Learn more about delivery, large requests, warranties, returns, recycling, quality standards, conditions, tier classifications, and administrative fees.

The RCI program at TechSoup offers high-quality refurbished desktops, laptops, and other hardware solutions. Not all systems have the same software and hardware configuration or system restore options, so TechSoup recommends that you review individual product pages to see the specifications of each product.

About the RCI Program

Read more about the recipient agreement, the refurbisher partners, donating to the program, case studies, and the program's environmental benefits.

Warranty

InterConnection, PCRR, and CDI offer one-year warranties on all products, which cover equipment and component failure. PCRR also offers three-year warranties. CDI offers three-year warranties for an additional price after you have requested the product through the RCI program. TechSoup recommends that you inspect your product immediately when your equipment arrives. Please keep all packaging until you have confirmed that everything works properly.

The warranty period begins when TechSoup processes the order and communicates to the refurbisher partner to fulfill it. To find this date, visit the Donation Request History page (login required). Locate and click the Details link associated with your RCI request. You can find the shipped date under Product Status.

Refurbisher partners' warranties cover whether laptop batteries will hold a charge for the first 90 days only.

The warranty does not protect products with problems that occur as a result of installing additional software or uninstalling existing software. It is void if a third party evaluates or troubleshoots the product.

Problems with a Request

RCI refurbisher partners are responsible for providing warranties and technical support for their products. Contact the refurbisher partner for any problems with your request.

You can return shipments if:

  • The equipment is damaged or defective.
  • The shipment included the wrong equipment.

Please also contact the refurbisher if:

  • The shipment is missing an entire product.
  • One or more products are missing parts.

You have 14 days from receiving your equipment to place a return request for a replacement or refund. Contact the refurbisher partner for troubleshooting or to return requested equipment.

  • CDI: (888) 226-5727, website
  • InterConnection: (206) 633-1517 x115, website
  • PCRR: (800) 939-6000, website

Shipping and Fulfillment

Since we have more than one refurbisher partner, your products may arrive from different locations and at different times.

We cannot ship to post office boxes. If your organization's shipping address is a post office box or is different from its physical location, we will ship your request to your organization's physical address.

After TechSoup approves your request, InterConnection and CDI will ship your equipment via FedEx ground within 10 business days, and PCRR will ship your equipment via UPS ground within 5 business days.

Requesting More than 10 Products

If eligible, your organization may receive an unlimited number of products within a fiscal year (July 1 to June 30), but no more than 10 of any individual product in a single request. Call RCI staff at (415) 633-9300 to make special arrangements if you need more than 10 of an individual RCI product at one time. Arrangements are subject to inventory availability.

Recycling

When RCI hardware finally reaches the end of its useful life or become obsolete, you have a no-cost, secure, and environmentally safe solution to dispose of it. All hardware received through the RCI program is eligible for free recycling services and pickup.

For information how to recycle RCI hardware, see Free RCI End-of-Life Recycling.

Quality Standards

Our partners refurbish equipment built to the high standards of corporations and designed for office applications. Its processors are generally of a higher capacity than those manufactured for home use. These refurbished systems usually last three to five years and experience fewer problems and failures than their consumer-oriented counterparts.

These partners must stand behind their products and adhere to strict quality standards. The equipment failure rate consistently remains below the industry standard for new products. These partners back their equipment with a one-year or three-year warranty and guarantee it to be clean, free of major defects, and in working order upon arrival. They clean equipment inside and out, replace missing and broken parts, and rigorously test each product.

Product Condition

Like most refurbished computer programs, RCI categorizes equipment based on its condition.

  • Condition A: The product meets the highest functional and cosmetic standards of refurbished equipment.
  • Condition B: The product may have cosmetic defects that do not affect its operability. Typical cosmetic defects include wear on keyboards and hand-rest areas, minor screen blemishes, and scratches and nicks on the outer case.

All RCI equipment is Condition A unless we specify Condition B in the product name and description.

Windows Computer Categories

TechSoup categorizes each refurbished Windows computer as low-tier, mid-tier, or high-tier in order to help organizations choose the products that best fit their needs.

Tier Description
High-tier High-tier computers can handle resource-intensive tasks such as web publishing, advanced image editing, and video editing and are well suited for faster-paced working environments. They include fast processors and high storage capacities and have higher administrative fees.
Mid-tier Mid-tier computers can handle complex tasks like basic image editing and creating presentations. They include mid-range processors and storage capacities and have more affordable administrative fees.
Low-tier Low-tier computers can handle individual tasks like web browsing, word processing, creating basic spreadsheets, and writing emails. They include slow processors and small storage capacities and have the lowest administrative fees.

Administrative Fees

RCI program administrative fees include all shipping and handling. Sales tax may apply separately. Read more about administrative fees in the TechSoup Product Donation FAQ.