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The Mailshell Anti-Spam Desktop Giveaway has ended, but donated and discounted Desktop Anti-Spam software is still available. Learn more.

Mailshell Anti-Spam Software Giveaway FAQ
 

ABOUT THE ANTI-SPAM GIVEAWAY 4th Annual Stop Spam Today!
When is the anti-spam software Giveaway?
Who is eligible for the free software donation?
Are Mailshell Gateway products included in the Giveaway?
Who is sponsoring this campaign?
Tell me more about the 4th annual "Stop Spam Today" campaign.
REGISTRATION
If my organization isn't registered yet, is it too late to participate?
How do I register for TechSoup Stock?
I'm already registered on TechSoup. Do I still need to register on TechSoup Stock?
How can I find out if my organization is already registered on TechSoup Stock?
How do I become an authorized agent for an organization that has already been registered on TechSoup Stock?
What do I do if I don't have my organization ID and password?
ORDERING
If my organization is already registered for TechSoup Stock, how do I order a free software donation?
If I pre-register for a free software donation, do I still need to place an order on December 6?
FULFILLMENT
Is there a shipping or handling fee?
How will my free software donation be delivered?
When will I receive my free software donation?
MORE INFORMATION
Where can I find more details about the Mailshell Anti-Spam Desktop software?
How do I find out more about spam?
Whom can I contact if I have more questions?


 ABOUT THE ANTI-SPAM GIVEAWAY
 When is the anti-spam software Giveaway?  
The 24-hour free anti-spam software Giveaway is taking place at TechSoup Stock right now, on Wednesday, December 6 until midnight Pacific time.


 Who is eligible for the free software donation?  
This special offer of anti-spam software donated by Mailshell is available to
  • U.S. nonprofits with valid 501(c)(3) status
  • U.S. public libraries that have either a 501(c)(3) designation or an FSCS ID
  • Canadian charities with a Confirmation of Registration Letter from the Canada Revenue Agency (CRA)
  • Canadian public libraries

 Are Mailshell Gateway products included in the Giveaway?  
No. Mailshell Anti-Spam Gateway for Windows and Mailshell Anti-Spam Gateway for Linux are server-level products that are no longer available from TechSoup Stock.


 Who is sponsoring this campaign?  
TechSoup, the technology Web site and product donation web site for nonprofits and libraries, and Mailshell, a leading maker of OEM anti-spam software.


 Tell me more about the 4th annual "Stop Spam Today" campaign.  
The 4th annual "Stop Spam Today" campaign is intended to help nonprofits and public libraries prevent the harmful effects of spam in two ways:
  1. "Stop Spam Today!" includes educational content and resources in addition to a free software offer. Each week, TechSoup will address a key spam topic to help you learn about — and prevent — spam. All of this information is accessible in TechSoup's Spam Prevention Toolkit section at www.techsoup.org/toolkits/spam.
  2. In the last 24 hours of the campaign, on December 6, eligible nonprofits and public libraries can order free anti-spam desktop software donated by Mailshell on TechSoup Stock, the product distribution service of TechSoup.

 REGISTRATION
If my organization isn't registered yet, is it too late to participate?  
No. Organizations may still register today and place their requests for Mailshell Anti-Spam Desktop software.

 How do I register for TechSoup Stock?  

Step 1: Join MyTechSoup. If you are already a MyTechSoup member, log in.

Step 2: Register your organization. Please make sure to write down your organization ID and password, once you have created them. Note: Your organization ID and password are different from your MyTechSoup personal ID and password.

Step 3: Download and complete the TechSoup Stock Qualification Form. Please fax your completed form, along with the requested eligibility documentation, to 1-415-633-9444. Your registration will be confirmed via e-mail once documentation has been received.

Download Qualification Form (Acrobat PDF).

You may fax this documentation to us after the Giveaway ends on December 6, but please be sure to place your order for the free software before midnight Pacific Time, December 6. Because we expect such a high volume of incoming faxes on 12/6, please do not call to confirm that we have received your fax. We expect it will take up to one business week to process the requested qualification documentation. We will send you a reminder about the campaign prior to December 6.


 I'm already registered on TechSoup. Do I still need to register on TechSoup Stock?  
Yes. Even if you are already registered on MyTechSoup as an individual, you still need to register and qualify your organization on TechSoup Stock -- the registration processes are completely separate.


 How can I find out if my organization is already registered on TechSoup Stock?  
You can find out whether or not your organization is registered on TechSoup Stock, as well as who is authorized to place orders on the account, by following these steps:
  1. Log in with your TechSoup ID and password, or join Join MyTechSoup if you do not already have a TechSoup account.
  2. Click "Register My Organization" in the "Manage My Account" section on the top left-hand side of the screen.
  3. Enter your organization's country, tax ID status, and tax ID number, then click "Continue."
    • If your organization is not listed on the next screen, then your organization has not been fully registered. Fill out the form to complete the registration.
    • If the organization IS listed, select it.
    • If you are taken to a partially filled out registration form, it means the organization is not fully registered. Fill out the form to complete the registration.
    • If you are set up as an authorized agent for the organization's account, you will see the message "This organization/school has already been registered for you. Thank You."
    • If you are presented with a screen that asks you to enter an organization ID and password, click "show authorized agents" to view the names of those who are currently authorized to place orders on the account. Those persons should have the organization ID and password, which you will need to enter in order to become authorized on the account.
    • If you are unable to obtain the organization ID and password from any of the authorized agent(s) listed under your organization's account, see the FAQ "What do I do if I have lost the organization ID and password?" below.


 How do I become an authorized agent for an organization that has already been registered on TechSoup Stock?  
  1. Join MyTechSoup, if you have not already done so. (If you are already a TechSoup member, log in using your personal TechSoup user ID and password and proceed to step #3 below.) To join MyTechSoup, click "Join" in the upper right corner of this page. When the page loads, scroll down to the form entitled "Join MyTechSoup," fill out the requested information, and click the "Join" button. Be sure to make note of your User ID and password, as you will need these to log in again in the future.
  2. Click "Register My Organization" in the "Manage My Account" section on the top left-hand side of the screen.
  3. Enter your organization's country, tax ID status, and tax ID number, and click "Continue."
  4. On the next page, click your organization's name.
  5. Enter the organization ID and password, and your job title.
  6. Click the Authorize button. You will then be returned to a page that says: "You have been authorized to purchase for [your organization name] ..."


 What do I do if I don't have my organization ID and password?  

If you are unable to obtain the organization ID and password from any of the authorized agent(s) listed under your organization's account, send an e-mail with the following information to info@techsoup.org:

Tax ID#:
Organization Name:
Organization Address:
Your Name:
Your Job Title:
Your E-mail Address:
Your TechSoup User ID:

Note: The organization ID and password are NOT used for logging in. The organization ID and password are needed to set up additional persons in your organization as authorized agents on the organization account. In order to be able to place orders, each person will still need to create a MyTechSoup login account for him/herself, and follow the steps for becoming an authorized agent for that organization.


 ORDERING
 If my organization is already registered for TechSoup Stock, how do I order a free software donation?  
Just place your order here. That's it!


 If I pre-register for a free software donation, do I still need to place an order on December 6?  

Yes. Just place your order here.

 FULFILLMENT
 Is there a shipping or handling fee?  
No. Thanks to a generous product donation from Mailshell, we can offer this product absolutely free. That means no administration fee of any kind, including shipping or handling.


 How will my free software donation be delivered?  
Once your order has been processed, TechSoup Stock will send an e-mail to your organization's registered e-mail address with your license information and a link that allows you to download your software.


 When will I receive my free software donation?  
We expect that it will take up to two weeks to fulfill your product request. The delay is due to the large volume of donation requests we expect to receive on December 6.


 MORE INFORMATION
 Where can I find more details about the Mailshell Anti-Spam Desktop software?  
Product details can be found here.


 How do I find out more about spam?  
Visit TechSoup.org's new Spam Prevention Toolkit at www.techsoup.org/toolkits/spam. You can find information, resources, and discussions about helping your organization fight the dangers of spam.


 Whom can I contact if I have more questions?  
You can send an e-mail to mailshell@techsoup.org or contact us by phone at 1-800-659-3579 x700.


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