Order Status
Indicates the overall status of your order as a combination of order qualification status, payment status, and shipping status. To learn how to check the status of an order, review the Getting Started at TechSoup Stock guide. |
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| Pending Qualification: |
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Organization's eligibility to receive one or more donations
has not yet been verified. If you have not yet submitted proper
documentation via fax or mail, please do so as soon as possible,
along with the required qualification
form you can download here. Please allow 2 to 3 weeks from
the day you fax or mail your documents for your order to be
processed. If you previously sent us your documentation within
that time period, do not resend it. |
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| Pending Payment: |
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Full payment of TechSoup Stock administrative fee(s) has not yet been received. If you have yet to fax or mail your credit card information or check please do so as soon as possible. |
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| Pending Qualification and Payment: |
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Organization's eligibility to receive one or more donations
has not yet been verified and full payment of TechSoup Stock
administrative fee(s) has not yet been received. If you have
not yet submitted proper documentation via fax or mail, please
do so as soon as possible, along with the required qualification
form you can download here. Please allow 2 to 3 weeks from
the day you fax or mail your documents for your order to be
processed. If you previously sent us your documentation within
that time period, do not resend it. |
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| Fully Shipped: |
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Distribution of all products in your order is either complete, or is currently underway. Scroll down to the Order Details section on the order status page for product-specific information.
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| In Process: |
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Organization's eligibility to participate in the TechSoup
Stock donation program has been verified and payment has
been processed, but product(s) have not yet been distributed.
Please be aware that certain product donation programs
have additional eligibility criteria. Scroll down to the
Order Details section on the order status page for product-specific
status information. |
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| Partially Shipped: |
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One or more items in your order have not been distributed, either because your organization's eligibility to participate in this donation program has not yet been verified, or because this product is on backorder. Scroll down to the Order Details section on the order status page for product-specific information.
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| Disqualified: |
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TechSoup Stock has determined that organization is not eligible to receive this donation-either because your organization's nonprofit, charitable, or library status was not confirmed, or because your organization does not meet the specific criteria necessary to receive one ore more of items in your order. If you believe that there has been an error, please contact us.
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| Expired: |
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One or more criteria have not been fulfilled for this donation request and item(s) will no longer distributed to organization.
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| Cancelled: |
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Order has been cancelled by customer or TechSoup Stock.
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Qualification Status
Indicates the current phase in our process of verifying your organization's status as a 501(c)(3) nonprofit or public library.
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| Qualified: |
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Organization's eligibility to receive donations from TechSoup Stock has been verified.
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| Pending Qualification: |
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Order has been received by TechSoup Stock, but organization's
eligibility to receive donations
has not yet been verified. If you have not yet submitted proper
documentation via fax or mail, please do so as soon as possible,
along with the required qualification
form you can download here. Please allow 2 to 3 weeks from
the day you fax or mail your documents for your order to be
processed. If you previously sent us your documentation within
that time period, do not resend it. |
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| Disqualified: |
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TechSoup Stock has determined that organization is not eligible to receive donations from TechSoup Stock. If you believe believe that there has been an error, please contact us.
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| Abandoned: |
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Documentation of organization's tax ID status was not received by TechSoup Stock. A considerable amount of time has elapsed since order was placed, and our Customer Service Team has made one or more attempts at contacting organization.
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Shipping Status
Indicates the status of your order's physical or virtual distribution.
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| Open Order: |
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Organization's eligibility to receive donation has not been verified and/or payment has not yet been processed.
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| Fully Shipped: |
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Fulfillment of all products in your order is either complete, or is currently underway. Scroll down to the Order Details section on the order status page for product-specific information.
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| Partially Shipped: |
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One or more items in your order have not been distributed, either because your organization's eligibility to participate in this donation program has not yet been verified, or because this product is on backorder. Scroll down to the Order Details section on the order status page for product-specific information.
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| Cancelled: |
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Order has been cancelled by customer or TechSoup Stock.
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| Expired: |
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One or more criteria have not been fulfilled for this donation request and item(s) will no longer be distributed to organization.
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Payment Status
Describes the status of your payment.
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| Paid: |
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Payment has been processed in full.
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| Authorized: |
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Credit card has been authorized for payment, but the
entire total has not yet been charged to your account.
The products for which your credit card has already been
charged are those listed as In
Fulfillment or Shipped in the
Order Details section of the order status page. |
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| Not Paid: |
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Complete payment has not yet been received for this
order. Scroll to the Order Details section of the order
status page to view the product(s) for which payment has
already been applied. If you have yet to fax or mail your
credit card information or check, please do so as soon
as possible. |
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| CC Error: |
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TechSoup Stock was not able to process your credit card information. Your card was either declined, or there was a communication error. Please contact us as soon as possible so that we may correct our records and re-submit your payment for processing.
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Product Status
A product-specific breakdown of your order, indicating separately the status of each donation request.
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| In
Fulfillment: |
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Organization's eligibility to receive this donation
has been verified, payment has been received and processed,
and product is being prepared for distribution. |
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| Pending Program Eligibility Approval: |
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TechSoup Stock has not yet verified organization's eligibility to receive this donation.
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| Shipped: |
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Payment has been received and processed, and distribution
of this product is either complete, or is currently underway.
You may track the location of packages that shipped from
TechSoup Stock by clicking on the UPS tracking number
provided. |
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| In Process: |
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Payment for this product has not been processed and
we may still be in the process of determining organization's
eligibility to receive this donation. Once eligibility
has been verified and payment has been processed, status
will change to "In Fulfillment." |
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| Backordered: |
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Product is currently out of stock. Order will be fulfilled once our anticipated shipment has arrived.
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| Cancelled: |
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Customer or TechSoup Stock has removed this item from your order.
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| Ineligible: |
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TechSoup Stock has determined that organization is not qualified to participate in this donation program, and is therefore not eligible to receive this product. If you believe that there has been an error, please contact us.
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| Expired: |
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One or more criteria have not been fulfilled for this donation and item will not be distributed to organization.
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