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Getting Started at TechSoup Stock
View all of these steps as a printable document Check the Status of Your Donation RequestsWe normally process donation requests two to three business days after we receive your payment and qualification information. You can always log in to TechSoup Stock and check the status of your request at our Web site. To Check the Status of a Donation Request
For an explanation of the codes, see the Order Status Glossary. Downloaded software is normally available immediately. For information on when to expect shipments from the donor or from a third party, see the program page or the FAQ for the particular program. How Requests Are FulfilledAfter TechSoup Stock processes a donation request, we either ship the product or fulfill the request by one of the means described below. The shipment dates, of course, depend on whether the product is in stock at the time the request is processed. When fulfillment is directly from the TechSoup Stock warehouse, products are usually shipped within two business days after the Order Status page shows it as Fulfilled. The Order Status page shows the shipper's tracking code. When fulfillment is through a subscription or a download, an email is sent to your organization's email address explaining how to obtain the product. In most cases, the email is sent within a very few days. For Microsoft products, you will receive an email from TechSoup Stock with instructions for obtaining your product licenses. To receive an installation disc, you must request it during check-out; if you request it, Microsoft sends it within a few days. Products from certain programs (for example, Cisco Systems and the Refurbished Computer Initiative) are fulfilled by the donor or a third party. See the program description for details. When products require keys for installation or activation, there is always a fulfillment email that explains how to use them. The fulfillment email always goes to the organization's email address.
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