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Getting Started with TechSoup Product Donations
View all of these steps as a printable document Check the Status of Your Donation RequestsWe normally process donation requests within two to three business days after we have received your payment and your qualification documentation has been processed. You can log in to TechSoup and check the status of your request at our website at any time. To Check the Status of a Donation Request
For an explanation of the codes, see the Order Status Glossary. Downloaded software is normally available immediately. For information on when to expect shipments from the donor or from a third party, see the program page or the FAQ for the particular program. How Requests Are FulfilledAfter TechSoup processes a donation request, we either ship the product or fulfill the request by one of the means described below. The shipment dates, of course, depend on whether the product is in stock at the time the request is processed. When fulfillment is directly from the TechSoup warehouse, products are usually shipped within two business days after the Order Status page shows it as Fully Shipped. The Order Status page shows the shipper's tracking code. When fulfillment is through a subscription or a download (as identified on the product page), an email is sent to the address listed on your organization's account explaining how to obtain the product. In most cases, the email is sent within one business day. For Microsoft products, within one week you will receive an email from TechSoup with instructions for obtaining your product licenses. If you requested an installation disc during check-out, Microsoft will send it within two weeks. Products from certain programs (for example, Cisco Systems and the Refurbished Computer Initiative) are not sent directly from TechSoup and are shipped after a delay of several days or weeks after your request is shown as Fully Shipped on the Order Status page. See the program description for details. When products require keys for installation or activation, there is always a fulfillment email that explains how to use them. The fulfillment email is sent to the email address listed on the organization's account. For more information on donation status, shipping, and fulfillment, visit TechSoup FAQ. Where can I get help with downloading and backing up my donation?Check out TechSoup's download resource page for tips and information on downloading and backing up your new software, and to find out if downloading donated software is the right choice for your organization. If you have chosen to download your software donation, please note that either TechSoup or the TechSoup donor partner will send the software keys and download instructions to the email address of the recipient organization. If you do not receive this email, please verify your organization email address is accurate, and contact Client Services if you need to have the information re-sent. Most product donations from TechSoup are available as downloads (sometimes called ESD or electronic software delivery) or physical media (sent through the mail). We encourage you to choose downloadable products if you can – you'll get your software more quickly, and go a little greener in the process.
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