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Mailshell Anti-Spam Desktop Outlook Edition

Help Guide
1.	Getting Started
	- Mailshell Anti-Spam
	- Download and Install Mailshell Anti-Spam
2.	Using Mailshell Anti-Spam
	- Outlook Interface
	- Mailshell Network
	- General Options
	- Approve Options
	- Block Options
	- Ignore Lists
	- Advanced Options
	- Updates
	- Troubleshooting
	- Other
3.	Configuring Outlook to Filter AOL Mail
	- Outlook 2000
	- Outlook 2002 and 2003
	- AOL Notes
4.	Configuring Outlook to Filter Hotmail
	- Outlook 2002 and 2003

TechSoup Stock is happy to provide technical support for Mailshell Anti-Spam. If you have any questions or issues that are not covered by the Help Guide, please contact the TechSoup Stock North American customer service team through the Mailshell technical support form, by phone at (415) 633-9300 x700, or toll-free at (800) 659-3579 x700. International recipients, please contact your local partner NGO directly.

Getting Started

Mailshell Anti-Spam

What is Mailshell Anti-Spam?

What email clients does Mailshell Anti-Spam work with?

What are the system requirements?

Does Mailshell Anti-Spam work with AOL, Yahoo!, or Hotmail?

How do I use Outlook?

What if I install and do not have Administrator rights?

Does Mailshell Anti-Spam contain advertising technologies or so-called 'spyware'?

Download and Install Mailshell Anti-Spam Outlook

How do I download Mailshell Anti-Spam?

How do I install Mailshell Anti-Spam?

Using Mailshell Anti-Spam Outlook

Outlook Interface

What happens to my spam messages?

How can I customize the Mailshell Anti-Spam Outlook toolbar placement?

How do I customize the look of the Mailshell Anti-Spam toolbar?

What do I do if I can't get Outlook to work?

How do I train Mailshell Anti-Spam Outlook?

Mailshell Network

What is the Mailshell Network?

How does Blocking or Approving emails impact the Mailshell Network?

How much information is shared with the Network?

Is sharing information safe?

Is sharing information secure?

What does a Mailshell Network fingerprint look like?

General Options

How do I disable Mailshell Anti-Spam Outlook?

How do I disable the Spam Network Check?

How do I customize the strength of Mailshell Anti-Spam Outlook's filtering?

How do I disable automatic updates to the Mailshell Anti-Spam rules?

How do I enable notification of new upgrades?

How do I mark caught spam as read?

How do I enable or disable the confirmation dialog for blocking and approving senders?

How do I turn off the notification of errors connecting to the Mailshell Network?

How do I bounce a message that I block?

How do I set a proxy server?

How do I enable inbox scan on startup?

How do I enable Scan of Folders?

How do I disable the ping checks?

Approve Options

What are Approved Senders?

Why would I want to maintain an Approved Senders list?

How do I add an address or domain to my Approved Senders list?

How do I remove an address or domain from my Approved Senders list?

How do I choose to only accept email from approved senders?

What are Approved I.P. Addresses?

How do I specify I.P. addresses?

How do I give preference to messages addressed to me?

How do I specify a mailing list address?

Block Options

What are Blocked Senders?

Why would I want to maintain a Blocked Senders list?

How do I add an address or domain to my Blocked Senders list?

Do I need to manually add my Junk Sender's List to Mailshell Anti-Spam's Blocked Senders?

How do I remove an address or domain to my Blocked Senders list?

What happens to my blocked and caught messages?

What are Blocked Countries?

What is "Check the sender's country suffix"?

What are Blocked I.P. Addresses?

How do I specify I.P. addresses?

How do I set a public blacklist?

Ignore Lists

What are Ignored I.P. Addresses?

How do I specify Ignored Senders?

How do I set up an Ignored Countries list?

How do I specify I.P. addresses?

Advanced Options

Enable Word Training

Maximum Number of Word Entries

Minimum Training

Training Weight

Use Outlook User Property

Enable RBL MultiHit

Maximum Number of IPs to Query Against RBLs

Auto Training Threshold

Netcheck Threshold

Updates

How do I upgrade Mailshell Anti-Spam Outlook?

Troubleshooting

What should I do if some spam is still making it through the filter?

What should I do if some legitimate emails are being filtered as spam?

How do I use disposable email addresses?

I am behind a firewall and can't use the Mailshell Network. What can I do?

What happens if I can not connect to Mailshell's servers?

What do I do if I can't get Outlook to work?

What do I do if Exchange is slow or does not work?

What are the known bugs with Mailshell Anti-Spam Outlook?

How do I retrieve a lost Mailshell Anti-Spam Outlook registration key?

Other

How do I uninstall Mailshell Anti-Spam Outlook?

Can I uninstall Mailshell Anti-Spam Outlook by just deleting the SpamCatcher folder?

What happens to Outlook junk senders list and exceptions list after I uninstall Mailshell Anti-Spam Outlook?

What header information does Mailshell Anti-Spam Outlook use to block or approve addresses?

In what order is my email filtered?

What happens if there are multiple user names on the installed machine?

How do I filter spam in another folder?

What if I have a question that isn't answered here?

Configuring Outlook to Filter AOL Mail

Outlook 2002 and 2003

Configuring Outlook to Filter Hotmail

Outlook 2002 and 2003

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