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Customer Support
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Visit our Frequently Asked Questions
Have a question? You can request email support or find answers to common questions through the links above. For a faster response, please reference your organization's EIN, Tax ID Number, or your TechSoup Donation Request Number.
Telephone Support
Available Monday – Thursday from 8:00 a.m. to 4:00 p.m. (Pacific Time) at (800) 659-3579, Option 2.
Main office
TechSoup Global
435 Brannan Street, Suite 100
San Francisco, CA 94107
USA
(415)-633-9300
Fax Qualification Documents To:
(415) 633-9444
Physical Product Returns
TechSoup Returns
322 Ritch Street
San Francisco, CA 94107
USA
Press Contact
Glenn Hirsch, Manager, Communications & Creative Services
(415) 633-9403
pr@techsoupglobal.org
Business Development Office
New corporate relationships and Technology Donation Programs
BizDev@techsoupglobal.org
Gayle Samuelson Carpentier
Chief Business Development Officer
(415) 633-9344
For information about how to go about donating products, see Becoming a TechSoup Product Donor.
Affiliate Account Management
Organizations with multiple members or affiliates can benefit from account management. For more information, please contact:
Affiliate and Large Donation Requests
Ricci Powers, Sr Account Manager
(415) 633-9341
(800) 659-3579 x1341
accountmanagement@techsoupglobal.org
Need Assistance for placing donation requests for 20+ organizations? Contact:
Kathryn Seabron, NPO Outbound Donations Advisor
(415) 633-9453
(800) 659-3579 x1453
kathryn@techsoup.org