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HR Help Desk Support, Initial 2-Hour Consultation

HR Help Desk Support, Initial 2-Hour Consultation
  • Donor or Provider: HR Solutions Partners
  • Platform: Multiple platforms
  • Format: Online
  • Product ID: G-48780
  • Availability: Available

More informations about this product


HR Help Desk Support is a support service for organizations to get human resources guidance and advice by phone and email.

This offer provides two hours of support with human resources experts at HR Solutions Partners. Support hours will expire automatically six months after you request them. This offer is not available to existing HR Solutions Partners customers.

Benefits for Organizations

You can use this service to:

  • Get answers to human resources questions on subjects like payroll, compensation, benefits, training, recruiting, retaining staff, and managing volunteers
  • Comply with federal and state employment laws
  • Obtain HR expertise on an as-needed basis if you don't have trained or dedicated HR staff
  • Supplement and support existing internal HR staff without hiring additional employees

Major Capabilities

  • Flexible support options: For phone support, you can use the two hours of support on a single call or several calls. You can divide the phone time across a maximum of eight consultation sessions with a 15-minute minimum per session. For email support, the time HR professionals spend on your issue will be deducted from the two hours, with a 15-minute minimum per email session.
  • Form library: The HR Solutions Partners library of forms and letters includes documents for new hire processing, performance management, job descriptions, leaves of absence, employee termination, and more.

Requesting Additional Support Hours

This initial consultation can only be requested once. To add support hours, request the additional two- or four-hour products.

Additional Discounts

HR Solutions Partners provides additional discounts on employee handbooks, HR compliance assessments, harassment prevention training, contract services, and recruiting services for organizations that request Help Desk Support.

Choose Carefully

The administrative fee for this product is not refundable, and the product cannot be exchanged.

Obtaining This Product

Expect two emails. When TechSoup approves your donation request, we will send a message to your organization email address with preliminary information about obtaining this product. Shortly after, the donor partner will send an email with information needed to complete the installation or activation.

System Requirements

  • None

Rules, Eligibility and Restrictions

  • Quantity:
    • Organizations may request one initial consultation product within the lifetime of the organization.
    • Organizations may request an unlimited number of products offering additional hours.
  • Budget: Organizations with annual operating budgets of any size are eligible for products in this program.
  • Nonprofits and libraries only: Products in this program are available only to qualifying nonprofits with 501(c)(3) designation and to public libraries. Public libraries must either have valid 501(c)(3) nonprofit status or be listed in the Institute of Museum and Library Services (IMLS) database.
  • Organization types: All organization types are eligible for products in this program.
  • Existing customers: Organizations that have or had an HR Solutions Partners consultation are not eligible for products in this program.
  • Territories: Organizations in U.S. territories may not request products in this program.
  • Terms of service: Organizations that request HR Solutions Partners products must agree to any applicable terms of service.
  • Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive products in this program.
  • Case study: Recipient organizations must be willing and able to provide information to HR Solutions Partners for the purposes of creating a case study or testimonial on this program.
  • Product distribution:
    • Products will be distributed under this program to qualifying organizations only, not to individuals.
    • Recipient organizations may not transfer or resell HR Solutions Partners products.