Description GoToAssist Service Desk is an online tool that allows IT staff to manage, track, and resolve technical incidents within an organization. This offer provides access to discounted rates for a one-year subscription for new GoToAssist users. After you request this offer and pay TechSoup's administrative fee, you'll directly pay LogMeIn $234 per year for the discounted subscription. See the Details and Service Costs tab for more information. Benefits for Organizations If you have dedicated IT staff, you can use GoToAssist Service Desk to Route service desk records and assign appropriate prioritiesCustomize a self-service portal for users to access information on demandTrack infrastructure changes and releases Major Capabilities Remote Support integration: Service Desk is one of two modules that comprise GoToAssist. The GoToAssist API allows you to share data between the two modules and with external applications. Incident, change, and release management: Employees and volunteers can open tickets in Service Desk for an IT technician to evaluate, assign, and resolve. You can access these tickets for reference later in case any related incidents arise. Knowledge center: Administrators can create a self-service portal for staff to access information on frequently asked topics. Email integration: Service Desk can send email updates to stakeholders about the progress of tickets and post updates via email, even with attachments. Support This offer includes phone and email support and access to online help files, training videos, and user guides 24 hours a day, seven days a week. Choose Carefully The administrative fee for this product is not refundable, and the product cannot be exchanged. Obtaining This Product When TechSoup approves your donation request, we will send a message to your organization email address with instructions for obtaining and activating this product.