GoToAssist Remote Support is an online tool that allows IT staff to provide technical support by remotely accessing and controlling users' computers and mobile devices.
This offer provides access to a 50 percent discount on a one-year subscription for new GoToAssist users at Citrix's current rates. After you request this offer through TechSoup, you'll pay Citrix directly for the discounted subscription.
See below for more details about the subscription.
Benefits for Organizations
If you have dedicated IT staff, you can use GoToAssist Remote Support to:
- Cut travel costs when supporting remote users
- Improve security by upgrading devices when users aren't present
- Reduce time spent on routine repairs and upgrades
- Live support: Your IT technicians can connect with and support up to eight live users at a time. Both users and technicians can chat and share their screens with each other.
- Remote access and control of unattended computers: An IT technician can support remote computers and servers without an end user present for emergency work or routine maintenance. The end-user will need to first install GoToAssist software in order for IT staff to connect to it.
- Team-based support: The web-based Management Center allows you to set up multiple technicians, assign permissions, and specify which unattended computers and devices they can access.
- Mobile devices: IT staff members can remotely access and support mobile devices. They can also use GoToAssist on an iPad or Android mobile device to remotely access and support other computers.
This discounted subscription offers three tiers of Remote Support service, depending on the number of IT technicians that need to provide support:
- One technician who can support 100 unattended machines and host unlimited live sessions: $330 per year
- Two technicians who can support 200 unattended machines and host unlimited live sessions: $660 per year
- Three technicians who can support 300 unattended machines and host unlimited live sessions: $990 per year
IT staff members can connect to an unlimited number of live sessions, but only eight simultaneously. Depending on which tier you choose, you can register up to 100, 200, or 300 unattended computers to access through the GoToAssist interface.
GoToAssist offers modules in addition to Remote Support: Service Desk and Monitoring. To use these modules, you must purchase them directly from Citrix at retail prices.
If you have an existing GoToAssist or Citrix account from a prior subscription, TechSoup offer, or free trial, you'll need to create a new account using a different email address to receive this discounted subscription. You cannot use this product to renew a GoToAssist subscription.
After the initial one-year period ends, Citrix will automatically renew the subscription at a discount of 50 percent off the retail price unless you choose to cancel.
Credit Card Required
Citrix requires a valid credit card number to pay for your discounted service and for automatic renewals.
This offer includes phone and email support and access to online help files, training videos, and user guides 24 hours a day, seven days a week.
TechSoup cannot refund the administrative fee for this product and you cannot exchange it.
Obtaining This Product
When TechSoup approves your donation request, we will send a message to your organization email address with instructions for obtaining and activating this product.