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GoToAssist Remote Support 1-Year Initial Subscription – Access to Discounted Rates

GoToAssist Remote Support 1-Year Initial Subscription – Access to Discounted Rates
  • Donor or Provider: LogMeIn (formerly Citrix)
  • Platform: Windows, Mac
  • Format: Download, Online
  • Product ID: G-48414
  • Availability: Available

More informations about this product

Description

GoToAssist Remote Support is an online tool that allows one IT technician to provide technical support by remotely accessing and controlling up to 100 users' computers and mobile devices.

This offer provides access to discounted rates for a one-year subscription for new GoToAssist users. After you request this offer and pay TechSoup's administrative fee, you'll directly pay LogMeIn $330 per year for the discounted subscription. See the Details and Service Costs tab for more information.

Benefits for Organizations

If you have dedicated IT staff, you can use GoToAssist Remote Support to

  • Cut travel costs when supporting remote users
  • Improve security by upgrading devices when users aren't present
  • Reduce time spent on routine repairs and upgrades

Major Capabilities

  • Service Desk integration: Remote Support is one of two modules that comprise GoToAssist. The GoToAssist API allows you to share data between the two modules and with external applications.
  • Live support: Your IT technicians can connect with and support up to eight live users at a time. Both users and technicians can chat and share their screens with each other.
  • Remote access and control of unattended computers: An IT technician can support remote computers and servers without an end user present for emergency work or routine maintenance. The end-user will need to first install GoToAssist software in order for IT staff to connect to it.
  • Team-based support: The web-based Management Center allows you to set up multiple technicians, assign permissions, and specify which unattended computers and devices they can access.
  • Mobile devices: IT staff members can remotely access and support mobile devices. They can also use GoToAssist on an iPad or Android mobile device to remotely access and support other computers.

Support

This offer includes phone and email support and access to online help files, training videos, and user guides 24 hours a day, seven days a week.

Choose Carefully

The administrative fee for this product is not refundable, and the product cannot be exchanged.

Obtaining This Product

When TechSoup approves your donation request, we will send a message to your organization email address with instructions for obtaining and activating this product.

Details and Service Costs

System RequirementsSee GoToAssist system requirements.
Discounted Rates

This offer provides access to a discount on a one-year subscription for new GoToAssist users at LogMeIn's current rates. After you request this offer and pay TechSoup's administrative fee, you'll directly pay LogMeIn $330 per year for the discounted subscription.

This discounted subscription offers Remote Support for one technician who can support 100 unattended machines and host unlimited live sessions.

IT staff members can connect to an unlimited number of live sessions, but only eight simultaneously.

Service Contract RequiredYou must agree to a one-year service contract with LogMeIn. See LogMeIn terms of service.
Continuing Service After One YearAfter the initial one-year period ends, LogMeIn will automatically renew the subscription at discounted rates unless you choose to cancel.
Additional Services

GoToAssist consists of two modules: Remote Support and Service Desk. TechSoup also offers Service Desk. See the LogMeIn restrictions for more information.

Existing Subscribers IneligibleYou can request this offer only if you do not already have a paid GoToAssist subscription.
Previewing GoToAssistIf you've participated in a free GoToAssist trial, you'll need to create a new account using a different email address to receive this discounted subscription. Trial accounts cannot be converted to accounts obtained through this offer.
Credit Card RequiredLogMeIn requires a valid credit card number to pay for your discounted service and for automatic renewals.

Rules, Eligibility and Restrictions

  • Quantity: Organizations may request access to discounted rates for all of the following. These limits apply to the lifetime of the organization, not a fiscal year.
    • One discounted GoToAssist Remote Support subscription
    • One discounted GoToAssist Service Desk subscription
    • An unlimited number of discounted GoToMeeting subscriptions
    • An unlimited number of discounted GoToMyPC subscriptions
    • An unlimited number of discounted GoToTraining subscriptions
    • An unlimited number of discounted GoToWebinar subscriptions
  • Budget:
    • Organizations with annual operating budgets of $5 million or less are eligible for receive access to discounted rates for GoToMeeting, GoToMyPC, and GoToTraining.
    • Organizations with annual operating budgets of $10 million or less are eligible for access to discounted rates for GoToWebinar, GoToAssist Remote Support, and GoToAssist Service Desk.
  • Nonprofits and libraries only: Products in this program are available only to qualifying nonprofits with 501(c)(3) designation and to public libraries. Public libraries must either have valid 501(c)(3) nonprofit status or be listed in the Institute of Museum and Library Services (IMLS) database.
  • Organization types: The following organization types are not eligible to request products in this program.
    • Mutual organizations
    • Employee or membership benefit organizations
    • Organizations that support political parties or candidates
    • Advocacy groups
    • Booster clubs
    • Some other organizations
  • Existing customers: Organizations that already have subscriptions to LogMeIn products are not eligible to renew those subscriptions with products in this program.
  • Terms of service: Organizations that request LogMeIn products must agree to any applicable terms of service.
  • Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive products in this program.
  • Case study: Recipient organizations must be willing and able to provide information to LogMeIn for the purposes of creating a case study or testimonial on this program.
  • Product distribution:
    • Products will be distributed under this program to qualifying organizations only, not to individuals.
    • Recipient organizations may not transfer or resell LogMeIn products.