Description BetterVoice Unified Communications is a hosted Voice over Internet Protocol (VoIP) service. It replaces a traditional phone system by transmitting incoming and outgoing phone calls over a high-speed Internet connection. Call routing and other services are provided by a software-based virtual private branch exchange (PBX) that is hosted by BetterWorld, rather than on-site PBX hardware. This offer provides: Access to discounted rates for a hosted VoIP and virtual PBX phone service One Polycom VVX 300 phone or Polycom VVX 310 six-line phone per seat, including installation This TechSoup offer facilitates your access to discounted rates and donated equipment, but you will pay BetterWorld directly for the discounted services. See the Details and Service Costs tab for more information. Benefits for Organizations You can use BetterVoice Unified Communications to: Save money over traditional phone systems (the actual amount depends on your setup, but the average is 23 percent) Use communication services from remote locations as if you were in the office Major Capabilities Unified communications (UC): UC is an integrated system of multiple communication services like telephony, call control, voicemail, email, fax, and presence information (a user's availability status). You can access these services from any location with a phone, mobile phone, or any Internet-connected device, in the office or away from it. Call routing: This feature ensures that important calls are not missed when users are not at their phones. You can set up the system to direct inbound calls through a list of numbers, either sequentially or simultaneously. See a full list of features included in this offer. Support BetterVoice Unified Communications includes telephone and email support during business hours. Choose Carefully The administrative fee for this product is not refundable, and the product cannot be exchanged. Obtaining This Product Expect two emails. When TechSoup has approved your donation request, we will send a message to your organization email address with preliminary information about obtaining this product. Shortly after, BetterWorld will contact you to conduct a needs assessment. The results of this assessment will determine the specific package of services and equipment your organization will receive. See a sample list of questions that you will need to answer during BetterWorld's needs assessment.