The place for nonprofits, charities, and libraries

BetterVoice Unified Communications – Access to Discounted Rates

BetterVoice Unified Communications – Access to Discounted Rates
  • Donor or Provider: BetterWorld Telecom
  • Platform: Multiple platforms
  • Format: Online and Hardware
  • Product ID: HW-45675
  • Availability: Available

More informations about this product


BetterVoice Unified Communications is a hosted Voice over Internet Protocol (VoIP) service. It replaces a traditional phone system by transmitting incoming and outgoing phone calls over a high-speed Internet connection. Call routing and other services are provided by a software-based virtual private branch exchange (PBX) that is hosted by BetterWorld, rather than on-site PBX hardware.

This offer provides:

This TechSoup offer facilitates your access to discounted rates and donated equipment, but you will pay BetterWorld directly for the discounted services.

Benefits for Organizations

You can use BetterVoice Unified Communications to:

  • Save money over traditional phone systems (the actual amount depends on your setup, but the average is 23 percent)
  • Use communication services from remote locations as if you were in the office

Major Capabilities

BetterWorld's VoIP services allow you to use unified communications (UC). UC is an integrated system of multiple communication services like telephony, call control, voicemail, email, fax, and presence information (a user's availability status). You can access these services from any location with a phone, mobile phone, or any Internet-connected device.

For example, you can receive voicemails and faxes as email messages. When you work remotely, you can place calls or access other in-office voice services through any phone or through a web interface.

Call routing features ensure that important calls are not missed when users are not at their phones. You can set up the system to direct inbound calls through a list of numbers, either sequentially or simultaneously.

See a full list of features included in this offer.

Discounted Rates

The specially discounted monthly rate provides:

  • 3,000 minutes of domestic U.S. outbound calling per seat
  • 40 calling features
  • A five-seat minimum but no maximum

The monthly rate is $31.95 per seat if you choose Cisco phones and $36.95 per seat if you choose Polycom phones. In addition to the discounted $31.95 or $36.95 per seat rate, your organization must pay $10.91 monthly (not per seat) for account fees and an enhanced 911 emergency services surcharge, as well as any federal and state taxes.

See a full list of TechSoup-exclusive discounted rates for BetterWorld services. Also see a list of the most popular extra-cost add-on services and their specially discounted rates.

Service Contract Required

Organizations must sign a minimum two-year contract with BetterWorld to receive discounted rates and donated equipment though this offer. See a sample contract with monthly pricing for 10 seats. Organizations that want to add seats at a later time may do so by contacting BetterWorld.

BetterWorld will require each organization to provide a credit card that will be billed a month in advance each month for its selected services.

Automatic Renewal

The contract is automatically renewed for one year at the end of the initial period unless the organization provides 30 days' written notice as specified in the service contract. Rates and terms will be identical to those in the initial contract. Organizations that cancel their contracts will not be eligible for the discounted rates specified in this offer should they choose to obtain services from BetterWorld at a later time.


BetterVoice Unified Communications includes telephone and email support during business hours.

Additional Discounts for Certain California Organizations

If you are a public library, school, or community-based organization located in California, you may qualify for an additional 50 percent discount on BetterWorld telecommunications services through the California Teleconnect Fund Program. See this website for more information.

Choose Carefully

The administrative fee for this product is not refundable, and the product cannot be exchanged.

Obtaining This Product

Expect two emails. When your donation request has been approved, TechSoup will send a message to your organization email address with preliminary information about obtaining this product. Shortly after, BetterWorld will contact you to conduct a needs assessment. The results of this assessment will determine the specific package of services and equipment your organization will receive. See a sample of questions that you will need to answer during BetterWorld's needs assessment.

System Requirements

  • Organizations must have a high-speed Internet connection (DSL, cable, T1, or T3) with adequate bandwidth for the BetterWorld voice service; a dedicated line for voice services is recommended for adequate call quality. If BetterWorld determines that you do not have adequate network bandwidth, you can negotiate discounted rates for BetterWorld's high-speed data services, including DSL, cable, T1, or T3.
  • Organizations must have sufficient networking hardware, such as a router or comparable equipment, to manage their telephony equipment. If BetterWorld determines that you do not have adequate network equipment, you can negotiate discounted rates for acquiring the required equipment through BetterWorld.

Rules, Eligibility and Restrictions

  • Products will be distributed under this program to qualifying organizations only, not to individuals.
  • Organizations may receive one BetterWorld audio conferencing services product within a fiscal year (July 1 to June 30). Organizations may receive only one BetterVoice Unified Communications product ever.
  • If an organization that receives BetterWorld audio conferencing services does not use the service for 12 consecutive months, its account will be discontinued. Organizations must request the BetterWorld audio conferencing services product from TechSoup and pay the administrative fee again to reactivate a discontinued account.
  • For organizations requesting BetterVoice Unified Communications:
    • Organizations must agree to a minimum two-year service contract with BetterWorld Telecom for at least five seats.
    • Organizations must not have contracts with other telecommunications services providers that would prevent them from exiting their current services.
    • Organizations must provide BetterWorld Telecom with the most recent copies of their bills for all voice and data services so that BetterWorld Telecom may properly assess an organization's needs.
    • Organizations must have adequate networking equipment and network bandwidth to support their telecommunications needs, or they must purchase additional equipment and bandwidth through BetterWorld Telecom. BetterWorld Telecom will determine if an organization has adequate equipment and bandwidth during its needs assessment.
    • Organizations must have adequate wiring in their facilities and either install separate wiring for the BetterWorld Telecom phone system or set up a virtual LAN for phone system traffic. 
    • Organizations must be able to troubleshoot their own IT issues, such as those related to internal wiring and networking, and not directly related to the BetterWorld Telecom phone service.
  • This donation is available to nonprofits with 501(c)(3) designation and to public libraries. Public libraries must either have valid 501(c)(3) nonprofit status or be listed in the Institute of Museum and Library Services (IMLS) database.
  • This donation is not available to organizations in U.S. territories.
  • Recipient organizations must be willing and able to provide information to BetterWorld Telecom for the purposes of creating a case study or testimonial on this program.
  • Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations.
  • BetterWorld Telecom products may not be transferred or resold.