The Venue Pro smartphone offered through TechSoup is locked for use with mobile service provided by AT&T.

If you wish to use the phone on T-Mobile's mobile service instead, follow the steps below to unlock your phone.

Unlocking the Phone

1. Power off the phone.
2. Remove the back panel.
3. Remove the battery.
4. Locate the IMEI number. Use it to find the corresponding eight-digit unlock code below.
5. Install the T-Mobile SIM card, reinsert the battery, and reattach the back panel.
6. Power on the device.
7. When the phone is booting it will ask for an unlock code. Enter the unlock code.
8. Your phone is now unlocked and can be used with service from T-Mobile.

Enabling T-Mobile Service

After your smartphone has been unlocked, it can use the mobile service provided by T-Mobile. You must enable service either via phone or in person at a T-Mobile store in one of two ways:

• Purchase a pay-as-you-go SIM card: Choose a voice, SMS, and data plan. Pay-as-you go plans can be terminated via phone or in person at a T-Mobile store with no termination penalties.
• Apply the phone to an existing plan: Replace the phone currently associated with an existing T-Mobile service plan with the Venue Pro or add an additional line to an existing plan. T-Mobile will need to make this change. A family or business service plan is required when adding an additional line.

Unlike AT&T, T-Mobile does not offer discounted rates for group plans with multiple phones. A T-Mobile representative can provide more information on rates and eligibility.

Unlocked phones may also be used on mobile virtual network operator (MVNO) services that operate on a GSM network. For compatibility information, contact these services directly.

Unlock Codes

Find your unlock code based on your IMEI number from the table below.