- What do I do if I've lost my password?
- If you have lost your password, please enter your email address here. Your password will be sent to you by e-mail. If you are still encountering problems, or if you no longer have your prior email address information, please email us at info [at] techsoup [dot] org.
- What are user profiles?
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A user profile allows you to share information with other community members. This is helpful for other community users and is a fun place to build your reputation and promote your organization's Web site. This is an option, and not a requirement, of course. Some information you can choose to share in your public profile:
- URL
- City, State, Country
- Organization name
- Organization mission
- Last 10 posts
- Photo
- Favorite URLS
- Personal statement
To view another member's profile, click on his or her user name from any discussion thread.
- How can I create or edit my user profile?
- Click on the red Edit my Profile link under the horizontal information bar on each page of the TechSoup Community Forums. This will allow you to fill out as much or as little information as you'd like. It will only display when you are logged in.
- How do I get a picture under my user name?
- To post a picture, you must have a hosted picture online. Enter the URL of the picture in the Image URL field in your profile. If you do not have one hosted online, you can do so by uploading a picture of a free photo site, (such as Flickr) that will allow you to host an image on the Web. Then simple copy and paste the URL of the picture into the Image URL field in your profile.
- What size picture should I use?
- Due to the size of the TechSoup image window, small pictures tend to work best. We’ve found 130 x 130 pixels images to scale well.
- Can I receive email notifications when a new message is posted?
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Yes, you can subscribe to this community in three different ways:
- By forum. If there is a forum topic, for example Wireless Technology that particularly interests you, you can subscribe to all messages posted to this via email.
- By topic. Like a certain discussion thread or topic? Subscribe to it and you'll be notified every time there is new activity with the thread.
- By user. You can also subscribe to an individual user. This will inform you every time that user posts something new to the TechSoup Community.
- What are private messages?
- You can select whether other community members may email you or send you a private message. The link to send a private message is located under the user name. If you have a private message, there will be a red mailbox with the flag raised, above the horizontal navigation bar, in the upper right hand corner of the message board screen.
- How do I post a link or email address?
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To post a link, e-mail address, or image in your message, use the standard HTML anchor tags.
Use the following sample HTML code to post a link :
<a href="sample/'">http://www.abc.com">Sample Link</a>Use the following sample HTML code to post an e-mail address:
<a href="mailto:email@abc.com">Sample Email</a>From the editing box, when you are posting a new message or replying to a message, you can also click on icon of a globe with a link in front of it and a pop up window will appear in which you will be able to insert the URL and the link text. The code for this link will appear at the end of your text editing field.
- What if I get an error message saying my link is too long?
- There is a 60 character limit to URLs typed in the free message text. You can get around this limit by using HTML or the globe icon on the editing box to insert your URL. You can also use a URL shortening service, such as TinyURL to instantly shorten a URL.
- How do I post an image?
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You can post an image by clicking the image icon in the editing box. You will get the following code: [img]IMAGE URL GOES HERE[/img]. Replace "IMAGE GOES HERE" with the URL of the image you would like to add. Or you can use the following sample HTML code to post an image:
<img src="http://www.abc.com/images/picture.gif"> - What are smileys/emoticons?
- Smileys and other character art are used to express feelings in online communication. Some examples: :-) :-0 :- (
- What does the red folder mean?
- The red folder icon helps you know when new content has been posted to the forums. If a new comment has been made in a forum or thread since your last visit and you have not disabled cookies, the folder next to the title will be red. Sometimes you will see a flaming red folder. This icon designates a hot topic, meaning a thread with ten or more posts.
- Can I search the message boards?
- If you would like to perform an advanced, community-only search, click on "Search", in the horizontal navigation bar, above the forum table. If you would like to search the old fashioned way, and get the results of the entire site, use the Search box. It is located in the upper right corner of every page of TechSoup.org.
- Can I edit my own posts?
- Yes. If you are logged in, click the "edit this post" link at the bottom of your post to edit it. Simple as pie.
- What do I do if I want to tell others about a service my organization provides nonprofits?
- You can apply for a listing in TechSoup’s TechFinder, an online directory of suppliers of ICT goods and services to the non-profit, voluntary and community sector.
- What do I do if I have a question about software purchased through TechSoup Stock?
- Refer to the TechSoup StockFAQ . If you still have a question, you can post it to the TechSoup Stock/TechSoup Help forum or by contacting customer service.
- What do I do if my question is not answered here?
- If you have additional questions about using the forums, or to report a bug, please post to our TechSoup/TechSoup Stock Help forum. You do not have to be a registered user to post to that forum.
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