Webinar Description How can you foster an environment in which staff have the technology expertise necessary to help patrons achieve their goals? Join us on October 31 at 11 a.m. Pacific/Noon Mountain/1 p.m. Central/2 p.m. Eastern time, as we talk with Mick Jacobsen and Toby Greenwalt about technology skills and the culture of learning at Skokie Public Library (Illinois). What have they done? What did they learn? What are they planning to do next?This webinar is part of a series of webinars exploring the Edge Initiative Benchmarks. A coalition of leading library and local government organizations are working on Edge, including The Bill & Melinda Gates Foundation, the Urban Libraries Council, American Library Association's OITP, International City/County Management Association, Lyrasis, Public Library Association, State Libraries of California, Oklahoma and Texas, TechSoup Global, Universities of Maryland and Washington, and WebJunction/OCLC. The Edge Initiative is a voluntary assessment program that provides libraries with benchmarks, best practices, tools and resources that support continuous improvement and reinvestment in public technology services. Edge helps libraries connect their services to community priorities. Edge will be available to public libraries nationwide in January 2014.If you have any questions regarding redistribution or use of this work, please contact firstname.lastname@example.org.