Cisco donations include a five-year SMARTnet contract to help organizations install and maintain their systems. Benefits include technical support, replacement or repair of damaged products, and software updates. See Register and Maintain Your SMARTnet Contract for detailed information about registering, maintaining, and using your contract.
If your SMARTnet contract expires, we strongly encourage you to renew your SMARTnet service and support agreement annually (at your own expense) for as long as you own the equipment or until that equipment is declared end-of-life (EOL) and no longer supported by Cisco. Learn how to register and access these benefits.
For products that arrive damaged or inoperable, use the Cisco warranty or your SMARTnet contract.
For incorrect product shipments, within 60 days of receipt of the items, email firstname.lastname@example.org with "CISCO RETURN REQUEST" as the subject line and include the following:
- Your organization name
- Your TechSoup donation confirmation number
- A list of the products you would like to return
- Your reason for returning the products
Our Cisco donation program representative will review your request and get in touch with you to make arrangements for the return.
For other product issues, Cisco generally does not accept returns. However, if you have special circumstances that you would like us to review, send us an email as described above.
To receive a refund on products requested through the Cisco Donation Program, items should be returned within 60 days after delivery is complete for all products in your request.