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See Our Frequently Asked Questions

Email is the best way to get in touch with us. Please use the form above to send an email and we should be able to respond in 3 – 5 business days.

Due to a large amount of requests after the holidays, our phone wait times and email response times have significantly increased. It may take us longer than usual to respond to your requests. Thank you for your patience.

TechSoup Customer Service is open Monday – Thursday from 7 a.m. to 4 p.m. Pacific time and Friday from 7 a.m. to noon Pacific time. Please call for urgent matters regarding problems placing, canceling, or making payment for a donation request. For best service, please mention your EIN, tax ID number, or your TechSoup donation request number when you get in touch with us.

    Call Customer Service: 800-659-3579


Fax Qualification Documents To:

(415) 633-9444

Physical Product Returns

Main Office

TechSoup
435 Brannan Street, Suite 100
San Francisco, CA 94107
(415) 633-9300
Email Customer Service

Press Contact

Email PR at TechSoup
(415) 633-9403

Affiliate Accounts

Organizations with multiple members or affiliates, and those looking to place donation requests for 20+ organizations, please contact us here.

Business Development

For information about donating products, see Becoming a TechSoup Product Donor.