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Need More Help

We apologize for the inconvenience you're experiencing with our site. We are actively investigating the problem but unfortunately at this time we do not have any ETA. You may still contact us (by phone or email) as we'll be able to assist you in placing your orders via a secure fax form.

See Our Frequently Asked Questions

Email is the best way to get in touch with us. Please use the form above to send an email and we should be able to respond in 3 – 5 business days.

Dear valued TechSoup members,

We're currently working through a very large volume of emails. Delays to respond to you may be as high as 10 days. We respectfully ask that you not email us again unless you have a new request.

We're a non-profit too, and we're working hard to find affordable solutions to improve our response times to you. We sincerely apologize for the delay.

Thank you.

TechSoup Customer Service is open Monday – Thursday from 7 a.m. to 4 p.m. Pacific time and Friday from 7 a.m. to noon Pacific time. Please call for urgent matters regarding problems placing, canceling, or making payment for a donation request. For best service, please mention your EIN, tax ID number, or your TechSoup donation request number when you get in touch with us.

    Call Customer Service: 800-659-3579

Fax Qualification Documents To:

(415) 633-9444

Physical Product Returns

Main Office

435 Brannan Street, Suite 100
San Francisco, CA 94107
(415) 633-9300
Email Customer Service

Press Contact

Email PR at TechSoup
(415) 633-9403

Affiliate Accounts

Organizations with multiple members or affiliates, and those looking to place donation requests for 20+ organizations, please contact us here.

Business Development

For information about donating products, see Becoming a TechSoup Product Donor.