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See Our Frequently Asked Questions

Call Customer Service: 800-659-3579, option 2

Email is the best way to get in touch with us. Please scroll down to use the Need more Help? option below.” We should be able to respond to your email in 3 – 5 business days.

TechSoup Customer Service is open Monday - Thursday from 7 a.m. to 4 p.m. (Pacific time) and Friday from 7 a.m. to noon (Pacific time). Please call for urgent matters regarding problems placing, canceling, or making payment for a donation request. For best service, please mention your EIN, Tax ID Number, or your TechSoup Donation Request Number when you get in touch with us.

Fax Qualification Documents To:

(415) 633-9444

Physical Product Returns


Main Office

435 Brannan Street, Suite 100
San Francisco, CA 94107
(415) 633-9300
Email Customer Service

Press Contact

Email PR at TechSoup
(415) 633-9403

Affiliate Accounts

Organizations with multiple members or affiliates, and those looking to place donation requests for 20+ organizations, please contact us here.

Business Development

For information about donating products, see Becoming a TechSoup Product Donor.

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